Introduction
At infocek.me, we take data privacy and security extremely seriously. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our cloud services and interact with our website.
Data Collection and Usage
We collect the following types of information:
- Account information (name, email, company details)
- Technical data (IP address, device information, usage patterns)
- Cloud infrastructure data (resource utilization, performance metrics)
- Support communications (support tickets, chat transcripts)
- Payment information (for billing purposes only)
This information is used to provide and improve our services, process transactions, communicate with you, and comply with legal requirements.
Data Security Measures
We implement robust security measures to protect your data:
- All data is encrypted both at rest and in transit using AES-256 encryption
- Regular security audits and penetration testing
- Strict access controls with multi-factor authentication
- Compliance with GDPR, HIPAA, SOC 2, and ISO 27001 standards
- Physical security at our data centers with 24/7 monitoring
Data Processing and Storage
Your data is stored in secure, geographically distributed data centers. We offer options for data residency in specific regions to comply with local regulations. All data centers are ISO 27001 certified and undergo regular third-party audits.
Third-Party Sharing
We do not sell your data. We may share information with:
- Trusted third-party service providers who assist with our operations (under strict confidentiality agreements)
- Legal authorities when required by law
- Business partners for specific services you've requested
Any third-party access is strictly limited to what is necessary to provide the service.
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Object to processing of your data
- Data portability
To exercise these rights, please contact our Data Protection Officer at dpo@cloudnexus.com.
Data Retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After this period, data is securely deleted or anonymized.
Contact Us
If you have any questions about this Privacy Policy, please contact our Data Protection Officer at dpo@cloudnexus.com.
